Customer Success Manager- Demand

Nexverse.aiCustomer SuccessBangalore, IndiaPosted June 27, 2025

About Nexverse.ai

Nexverse.ai, a subsidiary of VerSe Innovation, is a leader in programmatic advertising, delivering innovative digital solutions globally. We are looking for a proactive Customer Success Manager with 5+ years of experience in programmatic advertising or digital media, eager to grow and drive partner success.

Position Summary

You will build and nurture strong, long-term omni-channel relationships with demand partners, acting as their trusted liaison. Using a data-driven approach, you'll guide performance monitoring, account optimization, and resolve issues. You'll lead client meetings, including QBRs, consult on tailored solutions, and work cross-functionally to deliver outstanding service.

Key Responsibilities

  • Manage day-to-day interactions with demand partners, maintaining regular communication with key stakeholders.
  • Serve as the primary contact for marketplace demand partners, leveraging data insights for decision-making and optimization.
  • Lead client-facing calls and strategic meetings to align goals, drive performance, and identify upsell opportunities.
  • Develop consultative, tailored solutions and execute strategies that deliver measurable partner success.
  • Collaborate across Finance, Operations, Product, and Supply teams to ensure seamless partner experience.
  • Become a subject-matter expert on Nexverse.ai's platform to help clients maximize value.
  • Stay updated on programmatic ad tech trends to unlock new client opportunities.

Qualifications & Requirements

  • 5+ years of account management experience in programmatic advertising, digital media, or related fields.
  • Strong understanding of the programmatic ecosystem including DSPs, ad exchanges, and business models.
  • Self-motivated, goal-oriented, with excellent communication skills to lead meetings and influence stakeholders.
  • Proven ability to manage multiple projects in a fast-paced, data-driven environment.
  • Collaborative mindset with strong cross-functional teamwork skills.
  • Analytical skills with experience using data to drive insights and improve outcomes.
  • Bachelor's degree in Business, Marketing, or related discipline.

Ready to Apply?

Join our team and help shape the future of programmatic advertising.